MKH Mystery Shoppers provides high quality mystery shopping and customer satisfaction research services in the Netherlands for a wide range of national, international and foreign companies and organisations, whether consumer or business.

	Are customer-facing staff meeting your clients in a friendly manner?
	Are your franchisees upholding your brand values?
	Does your staff product knowledge meet your standards?
	Are you sure your employees honour every sales opportunity?
	What about your employees' problem solving skills?

MKH Mystery Shoppers provides the answers to all these questions and subsequently offer you tailor-made advice. We make use of reliable and objective survey methods to monitor the quality of performance and service. This gives you a refreshing insight into your organisation in Holland. Using our detailed management reports, you can tailor both your service and product to the exact needs of your existing and new Dutch customers.

Mystery shoppers and mystery guests act as your customer
From an independent, external and fresh perspective, you will get the answers you will not find easily yourself. Our surveys are designed jointly, with you, to fit your exact needs. Together we decide upon goals and methods. Our trained and objective surveyors will appear as a regular customer whether consumer, entrepreneur or representative from a company. Using agreed criteria and scripts they monitor, for instance, the quality level of customer focus.